Monitoring and Technical Support

24/7 Technical Support

  • Why switch your phone support to Leap Networks? Leap Networks typically provides a 20% cost savings over our competitors' prices for monthly support, while maintaining the same level (or, in many cases, a higher level) of service.o
  • Our Service contracts also do not bind properties and management companies with long term contracts. With Leap Networks, any property can cancel their support services and switch providers with just 30 days notice. We offer this for a few reasons, it keeps us accountable for our service at every customer interaction, and we don't like to be bound wiith long term contracts, so we don't bind other people with them.
  • Leap Networks offers 24 x 7 Live Technical support via a toll-free 800 number. The support is set up to be an active call center, not just reactive. All agents in the call center are Tier 2 engineers.
  • The Help Desk has access to all management tools for remote troubleshooting and monitoring.
  • The Network Operations Center contains all the technical information needed to troubleshoot or assist guests.
  • With a few clicks, 3rd level techs have direct access to any managed equipment at any location to quickly troubleshoot and resolve problems.
  • Leap Networks' monitoring system detects equipment outages so that, in most cases, we know of a service outage and can start resolving it before the phone rings.
  • Leap Networks answers the phone with a live person. We understand how frustrating it can be to call a help-line and be put through a recorded maze of questions before you get a live, knowledgeable person on the line. We don't like it when companies do it to us, so we don't do it to our clients.
  • When you utilize help-desk services from Leap Networks, you can be sure that you will get a North American based call center where there will not be any kind of language barrier. Leap Networks believes in making that experience as pleasant as it can be and that is why we use a North American based call center and offer the advice of live technicians 24 hours a day, 7 days a week.